Describe two challenges that Caesars experienced during the Lean implementation process.
Lean operations are used to improve processes in a wide variety of industries, not just manufacturing.
Organizations worldwide are using Lean to eliminate waste, reduce inventory, increase throughput, and
provide better customer service. As a result, impro
ved operations are positively impacting the bottom line.
For this assignment, you’ll read and analyze a case study
about a Lean implementation at
Caesars
Casinos. Then, you’ll write a
6-
8 page
paper
that describes how
challenges were handled during the
process, your own proposal for a
similar
kaizen
event, and your recommendation for a Lean
implementation.
Answer the following questions about the Caesars Casinos case study:
1.
Describe two challenges that Caesars experienced during the Lean implementation
process.
What actions were taken to overcome each challenge? Were they effective?
2.
Assume
you manage hotel housekeeping at Harrah’
s Metropolis location
, and service scores
h
ave declined over the past year
. As part of the Lean rollout, you and some of your
front
–
line
employees will participate in a
kaizen
event focused on improving guest
–
room housekeeping
operations.
•
What KPIs (key performance indicators) would you propose to track to determine whether
the changes implemented through the
kaizen
effort actually improve performance?
Explain
your choice of
KPIs.
•
Develop a detailed
agenda for this
kaizen
event
. Your agenda should outline the event’s
activities, timing, duration, and Lean
tools. Explain your rationale for each agenda item.
3.
At the end
of the case study, Caesars’ SVP/GM Brad Hirsch is faced with a choice between two
process improvement approaches, expert
–
driven or employee
–
centered.
•
What would be the advantages and disadvantages of an
expert
–
driven approach to
process improvement at the Metropolis facility, in contrast to the employee
–
centered
approach used at Tunica?
•
Which approach would you recommend for the Metropolis facility, and why?
Your assignment must
follow these formatting requirements
:
•
Be typed and double
–
spaced, using
Times New Roman font (size 12) with one
–
inch margins on all
sides; references must follow APA or school
–
specific format. Check with your professor for any
additional instructions
joyce
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