The mobile buttery service in vehichle breack dow

The service marketing which I choice is about the company of AA and this assignment particular on the mobile buttery service in vehicle break down and could you please look out for the guidline and the main poits which it should be cover relatively apply with this service.
Note: some point doesn’t related with this service, so that means you don’t have to cover it.
I uploud some summery of the referance chapters which are recommended. However, you can look to the origional book.
If any confuse for the topic please contact with me as soon as you can.