which is ‘Strategic formulation,recommendation and impletation

It is part of my group assignment. 1.My mission is completed the task on page 17 of order instruction which is ‘Strategic formulation,recommendation and impletation (a),(b),(c),(d)’.
2. Requirement please follow on page 12 to 13.
3. Company has been choose which is a cleaning compnay. The website page: http://www.tydii.com.au/