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What were the results of this focus on the financial perspective on customers and other stakeholders?

The material in this module tells us that many companies place disproportionate emphasis on the financial perspective at the expense of the other three perspectives. Give an example of an organization which you are familiar from either previous coursework, the news, or personal experience where this has been the case. What were the results of this focus on the financial perspective on customers and other stakeholders? Be as specific as you can and give concrete examples.    [This TD is designed for you to respond to the above question/topic during the first week of the module. During the second week of the module please read through responses by peers and post a second response addressing one or more of the shared ideas. Please bring in new ideas/comments and research that haven’t been mentioned yet. An “A” grade needs at least two strong entries with at least one of them supported by research, with the source cited.]

 

Module 2 Discussions

 

Who Are Customers

 

Can you think of any organizations that do not have relevant “customers” to take into consideration? If there are such organizations, how are they different from other organizations where all parts of the BSC operate equally?

 

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