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In what ways are organizational citizenship behaviors both good and bad for organizations and their employees’ performance? How can organizations design performance management systems that encourage OCBs without detracting from other important tasks?

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In what ways are organizational citizenship behaviors both good and bad for organizations and their employees’ performance? How can organizations design performance management systems that encourage OCBs without detracting from other important tasks?
Podsakoff, P., Ahearne, M., MacKenzie, S. (1997) Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82, 262-270. doi: 10.1037/0021-9010.82.2.262
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