Read the following: http://writingcommons.org/open-text/genres/professional-business-and-technical-writing/business-writing-in-action/negative-news-crisis-communication/826-delivering-a-negative-news-message

Read the following: http://writingcommons.org/open-text/genres/professional-business-and-technical-writing/business-writing-in-action/negative-news-crisis-communication/826-delivering-a-negative-news-message
Read the following: http://homepages.wmich.edu/~bowman/badnews.html

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