Human Resource management

Programme BSc Honours – HRMLevel Level 5Format Individual written ReportWord Limit 2000 words (+/- 10% Leeway)Learning Outcome 1. Demonstrate an understanding of the scope, significanceand legal framework of HRM in business organisations.2. Critically examine the factors affecting humanmotivation in business organisations and how motivationaffects standards of performance.3. Analyse the causes of conflict and alienation at work andevaluate the methods of their resolution.Assignment Task – Learning Outcomes 1 and 3.Please read the following scenario.Tolu is a 25 year old woman who works for a leading holiday company as customerservice assistant. Her role involves give telephone support for online flight andholiday package bookings.She was now standing at her (former) locker picking up her personal items andwondering how she had gotten into this mess. At one shoulder was the Head of HRand at the other was one of the security officers. They were there to escort her out ofthe building as soon as she retrieved her personal items. Thinking back, the last houror so had been a whirlwind. She had come to work like she had for the past severalmonths, maybe a little late and a little hungover, but she was there.Shortly after she had sat down at her customer service desk to start making phonecalls, her supervisor had called her into his office. He asked her to accompany him tothe HR Manager’s office. Once there, she saw a printout of her Facebook page andthe blog that she kept on pretty much a daily basis. She was a little embarrassed bythe photos on the printouts from her Facebook page, but at least they weren’t as racyas some she had considered putting up.Tolu knew, like all of the other employees, that company management had recentlybeen going through some of the social networking sites to review potential recruitsbefore they decided to hire them, but she didn’t know anything about managementreviewing current employees’ personal webpages. Well, she thought, my pages arepretty clean since I was warned about this by career services in college.However, what she saw next really bothered her. There was the highlighted section ofher blog from last Thursday. She had forgotten about that! In the post, she had notedthat she had a whopping hangover because of the girls’ night out on Wednesday, and“I think I’ll call in sick because I just can’t face working for that idiot with thisheadache.” Well, they knew that she wasn’t sick. How could she have been thatstupid?As she sat there, she suddenly realized that this was no normal conversation—itlooked more like a fact finder. And when the HR Manager informed her that thecompany was going to terminate her employment, she couldn’t believe it. What hadhappened to freedom of speech? What had happened to a person’s right to have a lifeoutside of work? Could they monitor her personal communications that had nothingto do with work and then use them against her? She wasn’t sure, but she thought thatwas wrong. Nonetheless, here she was cleaning out her locker.Tolu has approached you as an HR consultant; she believes she hasbeen unfairly treated:Task 1Identify and critically analyze the issues related to Tolu’s alleged conduct that havebeen raised by the company against her in the above scenario. These issues couldinclude managing conduct, company reputation, staff communications and privacy atwork.In your answer, critically evaluate the legal position regarding the company firing herover her social media posts. Your answer should also discuss whether Tolu has aright to say what she wants on her Facebook page or in her blog. You should userelevant examples and theories to support your answer. (800 words)Task 2As an HR consultant, critically discuss the implications for good practice with regardsto managing social media within the workplace.Your answer should make reference to HR best practice theories and guidance. Youshould give examples, including those from case law, to support your answer. (800words)Report LayoutFront Cover –ID number, Subject and Topic.Content Page (Not include in the total word count)Executive summary (Not include in the total word count)Introduction (200 words)Task1 (800 words)Task 2 (800 words)Conclusion (200 words)Bibliography (Not include in the total word count)Marking templateHuman resource managementAssignmentMarking Criteria % of total Marks Overall commentsLO1&3Identification andAnalyses of sourceof disputeEvaluation andanalysis:Understanding andidentifying thesource of conflict inthe workplace.40LO1&3ACAS aspects ofthe issue&resolving herdispute in theworkplaceEvaluation andanalysis:Understandingemployers’ andemployees role, inmanaging thissituation.40Conclusion 10Structure,presentation andreferencing10Total 100